Frequently Asked Questions

 

Dent Solution Dent Repair FAQs

What is Paintless Dent Repair (PDR)?
It is a revolutionary process that allows minor to large-sized dents, dings & automotive hail damage to be removed while preserving the vehicle’s original paint and finish.
How is it done?
To perform a paintless dent repair, a skilled Dent Solution technician works from the backside of the panel, using metal rods and picks to massage out minor dents and dings ranging from creases and parking lot dings to hail damage.
How long does it take?
Automotive hail repairs can take between 2-3 days. The average dent or ding repair usually takes only 10 to 20 minutes, from start to finish. It can be done while you wait!
Do you report to Carfax?
No, because we do not rebuild or otherwise alter your vehicle at all.
When Can Paintless Dent Repair (PDR) Be Used?
Paintless Dent Repair (PDR) can be used to repair hail damage, dents, and dings. The Paintless Dent Repair (PDR) process restores the surface without needing to replace paint or metals.
What percentage of dents and dings are repairable?

Although not all dents can be repaired paintless, with modern tools and technics you would be surprised at the damage that a qualified master technician can fix.  Since you can save both time and money on your repair while preserving the factory paint and value of your vehicle, we recommend that you consult a Dent Solution Technician before you decide on the repair option that is best for you. 

What types of dents and dings cannot be repaired?
Most dings and dents can be made to look “better,” some requiring more time and effort depending on the accessibility of the dent. There are, however, some problem repairs:
Deep dents – On very deep dings and dents, the metal is often pushed too deep for a complete repair.
Dents near the edge of panels – Dents found near the edge of body panels or right on a seam can make access impossible.
Dents and Dings with Deep Creases – It usually requires a skilled dent repair technician to repair creased dents, depending on the crease’s severity. In many cases, a 100% repair is not possible.
What about dents and dings located under braces?
Most of the dents found under braces can be accessed and removed by your Dent Solution Technician.
What size dents can be repaired using Paintless Dent Repair (PDR) technology?
The essential aspect to consider when using Paintless Dent Repair (PDR) is not the diameter of the dent but the depth. Often very large, shallow dents can be removed or, at least, improved.
What is the cost of Paintless Dent Repair?

It generally runs about one-quarter of the cost of conventional body shop methods, depending on how many dents you have, each dent’s size, and the dents’ placement. Dent Solutions gives discounts when removing multiple dents in the same appointment, so it is more cost-effective to have all your dents repaired at once. The First dent will be FULL PRICE; however, each dent after that will be substantially less.

I got a cheaper estimate to repair my car by replacing and repainting rather than PDR. Why would I use PDR?

Repainting any part of your vehicle (except its bumpers) will result in diminished value. Car dealers are experts at finding repainted panels and shoddy workmanship, and the Carfax report can reduce your vehicle’s trade-in value by hundreds or even thousands of dollars.

What Type Of Results Can I Expect From My Automotive Hail, Dent, or Ding Repair?

All work performed is backed by our 100% satisfaction GUARANTEE with all the people we work with. Our guiding principles are:

  • Open and Honest about the work to be performed
  • Complete the repairs in a timely fashion
  • Provide professional work
  • Provide excellent customer service and excellent customer experiences

Please have a look at our Testimonials page and Google Reviews to see our satisfied customers.

What are the benefits of Paintless Dent Repair (PDR) over conventional body repair?
  1. Protects The Value Of Your Vehicle While Preserving Factory Paint

The original paint surface is not altered in any way and is kept intact; this method is the closest you can get to the dent, never happening in the first place. No grinding, bondo, fillers, or primers are needed because your original factory paint is not disturbed. There are no problems with filler or paint shrinkage months after the repair, typically with most body shop repairs.

Cost is also a significant benefit of Paintless Dent Repair (PDR). Repairs are typically between one-quarter to one-third the cost of conventional dent repair.

  1. Save Time And Money On Your Repair

Time savings is yet another advantage. Many dents can be fixed in less than an hour. Hail damage is typically fixed in one-three days with Paintless Dent Repair (PDR). A body shop may take 2-3 weeks for the same type of damage.

  1. Paintless Dent Repairs (PDR) Is An Environmentally Friendly Option

Environmental concerns are another benefit of Paintless Dent Repair (PDR). Since this process keeps the original factory paint on your vehicle, there is no need for the paint, chemicals, or other toxins used extensively in body shops when repairing dents. Paintless Dent Repair (PDR) is 100% environmentally friendly.

Why use Dent Solution?

Dent Solution is independently owned and operated, unlike the franchise companies where skill level and experience can vary between technicians. Dent Solution is a mobile company, meaning that we come to you. Whether you’re a private consumer or a large company, we’re right around the corner. Thousands of hours have gone into perfecting our profession, and the quality and workmanship are always 100% guaranteed to be done to the highest level of quality.

– Paintless Dent Repair (PDR) is revolutionizing the world of dent and ding repair!  

Can I get an estimate by sending you a picture?

Answer: Yes. We can provide a price range for a dent repair. That said, we prefer to see the vehicle in person because there are several factors that we cannot account for with a photo, such as sound-deadening material on the inside of the panel or a crash intrusion bar. Moreover, some dents can be so severe we need to physically examine them to determine if they are good candidates for PDR.

Another company told me my dent could not be repaired using PDR.

Should I take it to a body shop? No. PDR is skilled tradecraft, and success is highly dependent on the technician who does the work.  The Dent Solution team of master technicians can repair dents that most other repair shops cannot.

What Should You Know About The Paintless Dent Repair (PDR) Process?

No two dents are the same! A dent is caused by something forcefully hitting the affected panel and affecting the surface of the metal with an indention…with that said, when a 1-inch dent is nocked in with a soft rubber object compared to a sharp metal object nocking a dent into the panel creating a 1-inch dent the center would be much more difficult to remove the sharp dent then the soft one which establishes the variation on price for the same 1-inch dent from one to the other on price.

What factors could require an upcharge?
  • Creases are more complex than soft round dents
  • Aluminum is more difficult to work on than metal
  • Braces add to the difficulty of the dent to be removed
  • Body line dents add more difficulty to the repair

Some panels have sound deadening panels on the inside of panel which make it more difficult to remove the dent.

Multiple dent discounts are priced accordingly….1st biggest dent full price depending on size of the dent and each individual dent on the same car is now priced half off the original price each dent would of been after the largest dent has been priced to full price.

What Factors could result in a discount?

First dent full price each dent thereafter is half price

Multiple car discounts available

Will my paint be damaged?

No. Today’s factory paints are very flexible and will not be damaged by this process. Paintless Dent Repair (PDR) is the only way to repair a dent and still keep your factory paint.

Will my dents be 100% gone?

The deeper the dent, the more difficult it is to repair. Even on larger dents, most people are amazed at the results.

Will my dents come back?

Absolutely not. Once a dent has been removed properly with Paintless Dent Repair (PDR), it never comes back.

Can any dent be fixed?

No. The most important factors in determining if a dent can be repaired by Paintless Dent Repair (PDR) are depth and location. Dents the size of a dinner plate or larger can be fixed successfully, as long as they are not too deep. On the other hand, some dents that are as small as a dime but very deep, cannot be fixed using Paintless Dent Repair (PDR) because the metal is too stretched. Cracked paint can also be an indication that a dent is too deep.

The most common dents fixed are the size of a golf ball and under. Most (about 95%) minor dents can be repaired. About 5% of minor dents can’t be fixed due to depth or location. Areas such as some quarter panel opening lips, some forward areas of heavily braced hoods, or the very edges of some panels are examples of bad locations.

CAN Paintless Dent Repair (PDR) help me SELL MY CAR?

Ever hear the saying “Image is everything”? Most people judge a car by its appearance. If it looks good they assume it has been well taken care of. Used car dealers and wholesalers know this. They also know what they spend on Paintless Dent Repair (PDR) will make them many times over what they spend, and will help them sell the car quicker. If you’re selling your car, Paintless Dent Repair (PDR) is one of the best ways to get top dollar, more interested buyers, and a quicker sale.

Can I use my automotive insurance for the repair?

Yes, but most of the time the cost of your dent or ding repair is less than your deductible.   

Will A Auto Hail Damage Claim Cause My Insurance Rates To Go Up?

No, hail storms are considered a catastrophic event or an act of nature and are covered under Catastrophe Coverage. This type of damage is covered under your comprehensive coverage.

When is Paintless Dent Repair NOT An Option?

Below are general guidelines for when the PDR dent repair service may not be a viable repair option.

  1. If the body panel has previous repairs where body fillers like Bondo were used – Bondo will crack when manipulated by PDR dent repair techniques.
  2. Severely cracked paint – the dent can possibly be repaired but it may still require painting
  3. Heavily oxidized and non-shiny paint – recommend refinishing using conventional methods
  4. Plastic bumpers – PDR dent repair only works on thin gauged metal
  5. Heavy gauge metal bumpers – likely too thick replacement is recommended
  6. Chrome moldings – too thin and replacement is recommended
  7. Plastic spoilers or cowl panels – replacement is recommended

Paint Correction

What is Paint Correction?
Paint correction involves multiple stages of machine polishing to remove defects, scratches, stains in a vehicle’s clearcoat. Paint correction does not use “fillers” that can hide defects but will soon reveal themselves after the car is washed. We start by removing heavy defects with a heavy cutting compound, this however leaves a very swirly and less desirable finish. In order to get the highest quality and glossiest finish we actually fully polish the car two more times, a medium cut polish and a finishing polish. This process is what get the paint to the best condition possible. After paint correction, it’s ready for paint protection. We recommend any of our ceramic coating options for maximum durability and the easiest to clean and maintain finish.
Does paint correction fix rock chips?
No. Paint correction is used to optimize the paint that is on the car, it does not add any paint. Touch up paint can be performed at an additional charge.
Do new cars need paint correction?
Not always, but it’s quite common. New cars have been handled by many different people, from the manufacturer, to transporters including boats, trains, and highway transporters. Once it arrives at the dealership, a technician has performed their pre purchase inspection, including test drive and it has possibly been washed by a few lot attendants on duty. Once this car has possibly traveled half way around the world, been driving around and also washed without any protection, it’s quite possible that wash swirls and unwanted defects in the paint could happen. We also find that during the manufacturing process, defects are left in the paint that are many times fixable via paint correction, but the manufacturer doesn’t have the time to make their vehicles as perfect as we sometimes expect.
My car is $300k and it has paint defects?
This is actually quite typical. Low volume car manufacturers tend to have more human involvement during the manufacturing and painting process, thus leading to more defects than conventional car manufacturers. Not to worry, it is expected of low volume vehicles to need some tidying up.
I see you use rotary polishers, don't they leave swirl marks?
False. Any tool used without proper training and products can produce inadequate results. A rotary polisher can actually produce a deeper shine than a random orbital polisher, but it takes time and skill to accomplish this. A rotary polisher is also much more accurate than a clumsy dual action polisher so we can get into all of the nooks and crannies much better. Thankfully, our paint correction training is extremely comprehensive.
Why do you lift cars when polishing?
This is absolutely critical to achieving the best results possible. When we lift your vehicle into the air, we are able to better clean road tar and grime from the lower sections of your vehicle. It is also much easier for us to see and correct defects when they are at eye level. Our employees’ backs also thank us, and happy employees will perform higher quality work. Tired employees who are bending over for hours on end to correct paint will never perform the same quality on the lower sections of the cars as they do on the upper sections. We think all areas of your car need to look their very best!
My paint is oxidized, will paint correction fix this?
Typically, yes. There are odd situations where the paint may be faded under the clearcoat and is not fixable. If your car has lacquer paint, this is single stage paint without clearcoat, it can almost always be repaired. Paint correction will be necessary as a light polish on oxidized paint will just end up looking like a blotchy mess.
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